Legal · Returns
This Policy describes how returns, exchanges, and cancellations work for physical goods and services offered by Reviveaumusclean. It applies to orders placed in connection with our studio at Fredikanterassi 1, 00520 Helsinki, Finland.
Consumer rights under applicable law may provide additional protections; where this Policy offers more favourable terms, those terms apply. Business customers may be subject to separate agreements.
Unused textile items and accessories may be returned within fourteen days of delivery in their original packaging, provided hygiene seals remain intact where applicable. Items must be free of stains, odours, or signs of use.
Custom-cut or made-to-measure pieces are not eligible for return unless they arrived damaged or materially different from the written specification.
Please pack returns securely to avoid damage in transit. We recommend using tracked shipping and retaining proof of postage until the return is processed.
If the return is lost before it reaches us, we may ask for proof of shipment to assist with your carrier claim.
Consultations and on-site reviews may be rescheduled once without charge when notice is given at least forty-eight hours in advance. Cancellations with less than twenty-four hours’ notice may be charged at the agreed hourly rate for the reserved block.
Deposits or prepayments, if any, are handled according to the invoice or written confirmation for that booking.
Approved returns are refunded to the original payment method within fourteen days of receiving the returned goods at our studio or warehouse address noted on your invoice. We may delay the refund until we receive the goods or proof of return, where permitted by law.
Shipping costs for returned items are borne by the consumer unless the item was defective or incorrectly shipped.
Where you prefer an exchange instead of a refund, we will confirm availability and any price difference before proceeding. Exchanges follow the same inspection and hygiene rules as returns.
Report visible defects within seven days of delivery with photographs. We will arrange repair, replacement, or refund where the defect is confirmed.
Normal wear and tear after delivery is not considered a defect.
Digital downloads, personalised items produced after your approval, or goods marked as final sale on the invoice may not be returnable unless required by law.
When goods are shipped outside Finland, customs duties, taxes, and import fees are your responsibility unless stated otherwise. Returns from abroad may incur additional documentation; we will help clarify steps when you contact us.
Email assist@reviveaumusclean.world or call +358 40 548 4273 with your order reference, a short description of the issue, and photos if relevant. We will confirm the return address and next steps.